Last updated: 1 August 2026
Standard policy
- Cancel more than 7 days before check-in — full refund of amounts paid, less any payment processing fee
- Cancel within 7 days of check-in — first night charged, remainder refunded
- Cancel within 48 hours of check-in, or no-show — no refund
Peak dates
Stays covering New Year’s Eve, Eid, Dubai Shopping Festival and other declared peak periods carry a 30-day cancellation window. The applicable policy is always shown on the listing before you book.
Monthly stays
Stays of 28 nights or more require 30 days’ notice to cancel or shorten. Amounts already paid for completed nights are not refundable.
Changes
Date changes are treated as a cancellation and rebooking unless we confirm otherwise in writing. We will always try to move you rather than charge you.
If we cancel
In the rare event we must cancel — a maintenance failure, a building restriction — we will offer a comparable alternative property or a full refund, at your choice.
How refunds are issued
Refunds are returned to the original payment method within 7–14 working days. Bookings made through Airbnb, Booking.com or another platform are refunded under that platform’s process.
Contact
Questions about this policy should go to operations@amoraholidayhomes.ae, or write to Amora Holiday Homes LLC, Office 1537, Floor 15, Burjuman Business Tower, Mankhool, Dubai.
This document is provided for general information and does not constitute legal advice. Amora Holiday Homes LLC should have it reviewed by a UAE-qualified lawyer before it is relied upon.