Staying With Us
What time is check-in and checkout?
Check-in from 3:00 PM, checkout by 11:00 AM. Early check-in and late checkout are often possible — ask the concierge and we will confirm the day before based on the turnover schedule.
How does self check-in work?
Your private door code is issued 24 hours before arrival, along with building access details, parking bay and Wi-Fi credentials. No lockboxes, no waiting in a lobby.
Do I need to register my passport?
Yes. Dubai regulations require guest identification to be registered for every holiday home stay. You can upload it in the guest portal before you fly, which makes arrival faster.
What is the cancellation policy?
Free cancellation up to seven days before arrival on most homes, with the exact terms shown on each listing before you book. Bookings over peak dates such as New Year’s Eve carry longer notice periods. See our full cancellation and refund policy.
Is the Tourism Dirham included?
It is shown as a separate line at checkout, as required. The rate depends on the property classification and is charged per bedroom per night.
Can you arrange an airport transfer?
Yes, and for Amora Circle Black members it is complimentary on arrival. Others can book it through the guest portal or by WhatsApp.
Are the properties suitable for families?
Many are. Filter for “family friendly” on the properties page. Baby cots and high chairs are available free of charge on request, subject to availability.
Listing With Us
What does management cost?
Between 15% and 20% of gross revenue depending on the plan. All three are published in full, including exactly what is and is not included.
Who handles the DTCM permit?
We do — application, renewal and compliance. Fees are passed through at cost with the receipt attached to your monthly statement.
How often am I paid?
Monthly, on the first working day, for the previous month’s completed stays. The statement is visible in your portal before the transfer is made.
Can I see live performance?
Yes. The owner portal connects directly to our property management system — bookings, occupancy, revenue and maintenance tickets update in real time, not monthly.
What happens if something breaks?
Minor items are handled immediately and itemised on your statement. Anything above an agreed threshold comes to you for approval with photographs and a quotation first.